A better customer service experience

We’re constantly looking at ways to improve your user experience.  A few months ago, we rolled out some updates to the Accounts, Transactions, and Coupons pages to support faster page loading, searching and sorting.  Once that was done, it was a natural progression to bring the Invoices and Subscriptions pages up to speed as well.  Today, we’re excited to announce that you can now search, filter, sort and see real-time counts on all four pages in the Customer Service section.  

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Register for our Customer Training Series


Importing Customers & Simplifying Your Business Model
Are you maintaining two (or more!) billing systems? Join us for a discussion on transitioning legacy customers onto Recurly. We'll also discuss price grandfathering, per-user custom pricing and custom changes.

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Recurly.js -- The easy way

So you want to implement the latest and greatest in recurring billing functionality and ease into your app, but you're not sure where to start. Today we're going to create a quick and easy implementation using Recurly.js and our API! We'll create an account with billing info, and a subscription, for some recurring billing goodness. We love Recurly.js and are sure you will too, knowing that it will:

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A Better Way to Calculate Your Churn Rate

In 2004, Netflix was sued by its shareholders over its reported churn rates. The shareholders argued that Netflix “[used] an improper calculation of the rate that produced an artificially low churn rate.” A judge threw out the case, ruling that there is no single industry-wide definition of churn rate.

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Get more out of taxes with Recurly

After an extensive beta with plenty of feedback and lots of fine tuning, we are extending Recurly's basic tax support for Canada, Australia, New Zealand and Israel to be generally available with no additional fees. This allows your business to collect taxes from these regions all from your existing Recurly site.

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Calculating sales tax just got easier!

We’re excited to announce that we’ve just released our direct Avalara AvaTax integration for sales tax. This new integration provides merchants with advanced tax reporting that will make self-filing easier, plus offers additional logic for tax codes and exempt options.

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Pro Tip: Multiple Subscription Cycles

Managing subscriptions just got easier with an update to Recurly's subscription logic. In the past, merchants could allow customers to sign up for multiple subscriptions of different plans and multiple subscriptions of the same plan, as long as they were on one renewal cycle.

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Get Results: Account Updater for Recurring Billing

Results: Account Updater Reduces Credit Card Declines Disproportionately for B2C Merchants

It is no secret that in the world of recurring billing, credit card declines are the bane of your existence. We recommend pursuing all available tactics to ensure that your decline rates are held to a minimum. However, when presented with a range of options, it is also super important to understand where to begin, how to prioritize your efforts, and what to expect. This post describes the result of a pre/post study looking at the results of enabling the Account Updater service to ensure continuity in your recurring billing operations.

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Angular formFor: simplify creation and validation of HTML forms

Angular is great. It's a powerful framework and it enables you to do a lot of very cool things with a reasonably elegant syntax. There are a few exceptions though and in my opinion form validation is among them.

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Talkin’ about UX Design Jobs in the Midwest

Recently I got the opportunity to give a talk at the Madison+ UX conference. Madison+ UX is a one-track conference in Madison, WI and includes two full days of speakers from all over covering a variety of topics. The event is incredibly well put together by the good folks at Sapling Events and was held at a lovely venue in downtown Madison. I was thoroughly impressed with the whole event and look forward to attending it in future years.

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