Recurly helps you communicate billing information to your customers by automatically emailing them when they sign up for a subscription, upgrade or downgrade, renew, or perform nearly a dozen different actions. We also BCC a copy to your company so you know exactly what we’re sending your customers.
Some of our merchants really stumped us when they weren’t getting a copy of these emails. After months of testing, we finally found the reason why these BCCs did not reach you: Google Mail does not send emails to groups when the group is on the BCC line. In other words, you can BCC an individual with Google Mail (or GMail) but you cannot BCC a group.
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By Isaac Hall
on August 31, 2010
At Recurly, our goal is to help our clients professionally manage their subscription billing. That means we want you to look your best. To that end, we are thrilled to announce the latest revision of our Hosted Payment Page. The latest version incorporates dozens of enhancements aimed at giving you more flexibility and improving the customer conversion funnel. First, let’s compare the old (left) and the new (right):
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By Isaac Hall
on August 21, 2010
The short answer is: Flexibility and Total Cost Of Ownership We’re glad you asked – because this could save you many hours of development, and many curse words before learning the hard way – on your own precious company’s dime. Every payment gateway is designed to handle one-time transactions. Some gateways like PayPal and Authorize.Net [...]
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By Dan Burkhart
on August 19, 2010
We have just completed a very big milestone for our company, and want to share the good news with you. We recently closed a round of fundraising, led by Polaris Venture partners along with an all-star cast of investors, including: Michael Dearing from Harrison Metal, Josh Felser and Dave Samuel from Freestyle Capital, Larry Mohr, Dave McClure (500 Startups), Nivi Babak and Naval Ravikant, and others.
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By Isaac Hall
on August 3, 2010
After several surveys and many phone conversations with our customers, we’re pleased to announce our new pricing for the Recurly service. Many thanks to the hundreds of Recurly customers who participated in helping us understand the primary issues and concerns around our pricing structure. Today, we’re proud to announce that we’ve designed our pricing structure [...]
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By Isaac Hall
on July 1, 2010
We’re excited to announce several new enhancements for our email templates based on all your feedback. First, we have a new default email template that packages the relevant information in much better presentation. Here’s the new default New Subscription email:
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By Isaac Hall
on June 23, 2010
Today, we experienced a momentary outage. During that time, the API and the hosted signup pages were unavailable for several minutes. All alert systems performed as expected and we focused on the problem immediately. We regret any service delays you may have experienced. We’re currently in the process of building out redundancy and fail-overs for [...]
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By Isaac Hall
on June 21, 2010
We talk with lots of business owners on a daily basis, and we frequently hear that setting up a merchant account is a time-consuming and painful process. (We constantly hear stories of 4-6 week approval cycles). So, we worked with Intuit Payment solutions to bring an offering to Recurly merchants we believe our customers will [...]
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By Dan Burkhart
on June 14, 2010
