Over the past two years, we have become increasingly aware that payment gateways have been designed to serve traditional e-commerce (one-time transactions) as their primary use case. In many instances, the features and capabilities needed to process payments on a recurring basis are sorely lacking. We have viewed this as both a challenge and an [...]
Visa and MasterCard offer special cards to businesses and government agencies that benefit from lower transaction rates. These cards are often known as business, corporate, or purchasing cards. However, most merchants do not benefit from these lower transaction rates without additional work on their end. In order to qualify for the lowest possible rate, every transaction needs to include additional information.
Q: Who in your company is responsible for customer churn? If you had to pause and ponder the answer, or if you felt that it was everybody’s responsibility…then you’re not alone. When I was with eBay, it was far easier for marketing teams to focus on acquiring new customers than to identify an effective means [...]
I am very excited to announce the release of our latest feature: Multiple Gateway Support. Enabling more than one payment gateway on your Recurly account lets our merchants, large and small, intelligently route the transaction to the appropriate gateway based on the following criteria: payment type, currency, credit card type, and price.
There are many reasons why a credit card will fail. Handling more error types means better customer facing error messaging and improved card handling. Imagine the difference between telling a customer “your credit card was declined, check the number and try again” versus “your credit card is perfectly valid, but has a restriction that prevents it from being used with us. Please try a different card.” Clear error message eliminate the customer confusion and follow up support.
The short answer is: Flexibility and Total Cost Of Ownership We’re glad you asked – because this could save you many hours of development, and many curse words before learning the hard way – on your own precious company’s dime. Every payment gateway is designed to handle one-time transactions. Some gateways like PayPal and Authorize.Net [...]