Q: Who in your company is responsible for customer churn? If you had to pause and ponder the answer, or if you felt that it was everybody’s responsibility…then you’re not alone. When I was with eBay, it was far easier for marketing teams to focus on acquiring new customers than to identify an effective means [...]
Just a friendly service announcement. PayPal has announced that routine maintenance will be performed Friday, June 16th, 2011. We’ll be performing system maintenance on June 16th from approximately 11:00 PM PDT to 11:30 PM PDT. During this scheduled maintenance, the PayPal website and systems will not be available and merchants will be unable to process [...]
Every year, the Under The Radar conference showcases a ‘curated’ group of young companies providing meaningful innovation in the Software as a Service market (SaaS). This year, Recurly was honored to have been one of the companies chosen to present at the conference. The audience largely consists of Software industry leaders, SaaS experts, CIOs of [...]
Subscription billing models come in a variety of different flavors and apply to many different categories of businesses. However, there are a few common factors that must be considered when selecting the best vendor to handle billing on behalf of your business. Step One: Define your own billing requirements – what are your needs? Here [...]
Over the course of the next few weeks, Recurly will be making a transition from our current support system to a new support console backed by ZenDesk (http://www NULL.zendesk NULL.com/). The decision to move our support systems reflects where our business is going: Support Audiences We have two very different support audience at Recurly – [...]
One of the most critical pieces of Recurly’s redesign project was updating the “account details” page. Our merchants rely on this page to interact with their users’ subscription information and access the core aspects of the Recurly service. Based on the feedback we gather from each and every support ticket and customer conversation, we had [...]
We periodically run promotional offers to help encourage our customers to sign up and take advantage of a special pricing. Our ‘Startup Offer’ has been running for several months, and we just announced via an email that it will be coming to a close in two weeks, on April 4th, 2011. As always, Recurly ‘grandfathers’ [...]
I am very excited to announce the release of our latest feature: Multiple Gateway Support. Enabling more than one payment gateway on your Recurly account lets our merchants, large and small, intelligently route the transaction to the appropriate gateway based on the following criteria: payment type, currency, credit card type, and price.