Over the course of the next few weeks, Recurly will be making a transition from our current support system to a new support console backed by ZenDesk (http://www NULL.zendesk NULL.com/). The decision to move our support systems reflects where our business is going: Support Audiences We have two very different support audience at Recurly – [...]

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By Rachel on April 20, 2011

As a new member of the Recurly team, my role has been centered around whipping customer support into shape. Due to the improvements we’re making in communication, we’ve seen customers using our hosted payments pages go live in 30 minutes, and customers using the API go live in under 8 hours. It’s exciting to be [...]

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By Rachel on October 18, 2010