Author Archive: Andrew Chapello

Dunning Best Practices & How Recurly’s Dunning is Different

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Best Practices Churn dunning

In today’s blog, we’re continuing our discussion about dunning. As a reminder, dunning is the process of communicating with customers (usually by email) to try to collect payments due. In effect, discussions about dunning are really discussions about these customer communications.

In our last blog, we described how the dunning process works at each step and the decisions the merchant can make which can optimize the process and improve results. We also outlined how Recurly’s dunning process is more effective.

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How a Flexible Dunning Schedule Improves Transaction Success Rates

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Churn dunning

Subscriber churn is a key concern for subscription businesses. When subscribers leave, the business loses both current and future recurring revenue. Of course, some churn is “involuntary”—occurring as a result of a failed payment rather than a subscriber cancelling deliberately.

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What Is Involuntary Churn & What You Can Do About It

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Best Practices Churn decline management

One of the main challenges subscription businesses face is churn, which lowers the number of subscribers  and monthly recurring revenue. The two types of churn are voluntary and involuntary, and because each is driven by entirely different things, as a subscription business, you need to take different steps to mitigate each type of churn.

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Recurly + Xero Integration for Improved Accuracy and Compliance

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Integrations Xero

Any business that seeks to grow rapidly needs to have the right tools in place to support that growth. Subscription businesses in particular need an accounting solution that can handle the complexities of reporting on recurring revenue, one that can help speed their month-end close by automating key processes, creating efficiencies, and reducing errors from having to utilize manual processes.

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New and Improved Emails for Your Customers!

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New Features email

A crucial aspect of successful subscription billing involves being able to communicate with customers. Recurly sends several million emails every month on behalf of the many subscription businesses that depend on our platform, and we are constantly seeking ways to improve this function. After listening to great feedback, we’ve made a number of changes in response. Here’s an overview of what’s changed along with screenshots to show how these changes appear in Recurly.

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Ditch Those Spreadsheets and Improve Revenue Recognition

In the best of circumstances, financial reporting can be a complicated and sometimes difficult task. Accuracy is critical but not always easy to achieve. Subscription-based businesses face added challenges in accurately recognizing revenue. The business may have different billing models with different terms, have numerous customer upgrades and downgrades that need to be accurately calculated, along with many other customer events each month which affect billing. And many high-velocity B2C companies will process a huge volume of transactions throughout the month. All this makes for a complicated daily revenue-recognition process.

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Recurly's integration with QuickBooks Online Streamlines Accounting for Subscription Commerce

Technology has revolutionized many aspects of business, perhaps none more so than the accounting industry which has gained incredible efficiencies. New accounting software reduces workloads, increases productivity, and improves accuracy and access to real-time data.

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Best Practices for API Integrations in Enterprise Systems

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Best Practices API

Application program interfaces—more commonly known as APIs—are increasingly important for building efficient business processes. This is because they allow developers to tailor systems to optimize business processes. They’re also a quantum leap from yesterday's enterprise software tools, which were built and delivered as-is and required endless customization to actually use effectively.

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Best Practice Guidelines for Year-End Closing the Books

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Best Practices accounting finance

For consumers and retailers, the end of the year means holiday shopping, parties, eating too much, and sleeping too little. For another segment of the population, the end of the year heralds another less festive activity: closing the books.

An organization’s year-end closing procedures, the accuracy of the results and the insights they provide are vital to its long-term success and stability. Following are some best practice guidelines* to keep in mind when preparing to close the books, to help ensure a successful result.

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Recurly for QuickBooks Online: Streamline Your Accounting Process

In order to give our customers access to best-in-class applications in both subscription billing and accounting, Recurly has integrated with QuickBooks Online. Our integration will give you the ability to accelerate your month-end close process, automate your revenue accounting flow, and eliminate manual processes.

The QuickBooks brand is synonymous with entry-level business accounting and bookkeeping. While the QuickBook brand may be perceived as entry-level, anecdotal evidence, however, suggests that QuickBooks is used by companies with as much as $20M-$40M in revenue—underlining the stickiness of accounting software.

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