Author Archive: Andy Montgomery

Welcome to the New Recurly UI!

posted in:
UX Design Product Update


Thanks to all the fantastic feedback we’ve received from customers, we’re putting the final touches on the new Recurly UI design! Your comments have been instrumental in guiding our efforts towards making our interface more intuitive and efficient, and based on your feedback, we’ve made all kinds of improvements. If you’ve recently logged into your Recurly account, you’ve noticed that the updated design has become the default view. If you haven’t had an opportunity to experience the updated look yet, please log in to your account and check it out!

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Upcoming Changes to the Recurly UI

posted in:
Design

If you’ve been following the Recurly blog (or if you’re part of our beta testing group), you’ve heard about the ongoing UI Refresh Project. As we get closer to the full launch, we want to take a few minutes to explain what we’re doing and why.

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A New Look for Recurly in 2015

posted in:
Design

Since our earliest days, Recurly has been an industry leader in providing powerful subscription billing tools for our customers. Towards that end, our product roadmap has always been shaped in part by the needs and requests of you, our loyal merchants. For years, we’ve focused on building and refining the core features you need to run your subscription business smoothly. Of course, the user experience has always been just as important to us. So, we have exciting news to share. We've been hard at work on a new look and feel for the Recurly application, and we'd like to give you a sneak peek!

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The UX of Customer Support

posted in:
UX

Though my coworkers at Recurly have probably begun to tire of hearing me say it, my mantra of late is “Everything is UX.” It’s a simple phrase, but it encompasses a great deal.

Simply put, it’s important to remember that every interaction someone has with your product or brand is a user experience -- or what I call “lowercase user experience.” What I’m talking about here is not the discipline of “UX” and all the assumptions that go with it; but instead the literal experience of a user, a person. And as with all experiences, they’re either positive or negative.

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Prioritizing UX: Redesigning Invoices for Simplicity

posted in:
UX

If you’ve been reading the Recurly blog lately, you know we’ve been rolling out some updates. Thanks, in part, to the growing design team at Recurly, we’ve updated the marketing website design as well as refreshed the subscription creation process flow. Most recently, with the introduction of manual payments, we rolled out an updated interface to invoices in the application.

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