Author Archive: Rachel Quick

All About Dunning

posted in:
Best Practices

Tired of chasing down customers for failed payments? Have spreadsheets tracking declines and email communications and promises to pay? Take advantage of Recurly's dunning management to save time, worry, and money! Dunning (or Delinquent User Notification) is a period of time in which a user's payment has failed and both communication attempts and automated retries occur to recapture their revenue and keep them as an active subscriber. On average 13% of recurring transactions fail, and this process handles the recapture without your staff involvement. Many merchants use the default Recurly dunning settings, but did you know this highly customizable area of Recurly can help maximize your recovered revenue? In this blog post, we’ll discuss your various configuration options and how they can help different business models.

Continue Reading

Pro Tip: Navigate Between Multiple Recurly Sites

posted in:
Support Best Practices

Whether you have multiple products using Recurly, or have a production, sandbox, developer, and QA site, Recurly makes it simple to navigate between each site with just one set of credentials.

Continue Reading

Pro Tip: Pause Subscription Billing

posted in:
Support Best Practices

From time to time your customers may ask that their subscription billing be paused while they go on vacation, use up their current product, or just want to hold off on receiving their next service. Luckily, Recurly makes it easy to do this!

Continue Reading

Pro-Tip: Set Your Time Zone

posted in:
Best Practices

Your Recurly account can be set to display all dates in your local time zone, but there may be times you want to change this configuration. For example, some merchants like to work in UTC when comparing data with their local systems (Please note that push notifications will always display in UTC). Other merchants will change their time zones to match their merchant bank account, so that they can compare bank batches with an exact date range inside of Recurly.

Continue Reading

Pro Tip: Accept PayPal Payments

posted in:
Integrations Best Practices

Merchants today can use PayPal as a payment gateway, collecting credit card payments from their customers. But did you know that using Recurly.js or the Recurly Hosted Payment Pages, you can also allow your customers to checkout using PayPal?

Continue Reading

Pro Tip: Void vs. Refund

posted in:
Best Practices

One of the common questions we hear in Recurly support is "When should I void a transaction and when should I refund it?" Because Recurly strives to keep billing simplified, you need not worry - Recurly will automatically handle the transaction in the most appropriate manner. But for those of you that like details here's the science behind it all!

Continue Reading

Pro Tip: Stay in the Loop with Email BCCs

posted in:
Best Practices

Recurly communicates with your customers on a variety of issues, including new subscriptions, invoices, and failed payments. One great use of these emails is to include your account management team as a BCC so they can reach out after a failed payment or subscription cancellation. It's a great way to increase engagement with your user base!

Continue Reading

Recurly Support Metrics

posted in:
Support

One of the key features of Recurly is the top tier support that we provide to both our paid and sandbox user base - and our metrics show it! When you contact Recurly, you're not being routed to a call center. Your ticket doesn't sit in a queue for 2 days only to receive a generic response. Instead, you receive a near-instant response from Angie, Karr, Brad, or myself. Even though our team is very distributed, we're in constant contact with each other starting at 4am Pacific and going well into the evening.

Continue Reading

Pro Tip: Beyond Recurly.js

posted in:
Programming Integrations Best Practices

Recurly.js was created to provide secure, PCI compliant transaction forms that are easily embedded into your application. Although these forms were meant to handle common subscription, billing information, one-time transaction scenarios, they are sometimes not enough to cover everyone's workflow.

Continue Reading

Pro Tip: Provide a Partial Refund

posted in:
Support Best Practices

Refunding transactions is easy with Recurly, but did you know a transaction can also be partially refunded? This is great for circumstances where a user has partially used up service, but needs a refund for time remaining.

Continue Reading

Ready to Get Started?

Request a Demo