Tired of chasing down customers for failed payments? Have spreadsheets tracking declines and email communications and promises to pay? Take advantage of Recurly's dunning management to save time, worry, and money! Dunning (or Delinquent User Notification) is a period of time in which a user's payment has failed and both communication attempts and automated retries occur to recapture their revenue and keep them as an active subscriber. On average 13% of recurring transactions fail, and this process handles the recapture without your staff involvement. Many merchants use the default Recurly dunning settings, but did you know this highly customizable area of Recurly can help maximize your recovered revenue? In this blog post, we’ll discuss your various configuration options and how they can help different business models.Continue Reading
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Your Recurly account can be set to display all dates in your local time zone, but there may be times you want to change this configuration. For example, some merchants like to work in UTC when comparing data with their local systems (Please note that push notifications will always display in UTC). Other merchants will change their time zones to match their merchant bank account, so that they can compare bank batches with an exact date range inside of Recurly.Continue Reading
One of the common questions we hear in Recurly support is "When should I void a transaction and when should I refund it?" Because Recurly strives to keep billing simplified, you need not worry - Recurly will automatically handle the transaction in the most appropriate manner. But for those of you that like details here's the science behind it all!Continue Reading
Recurly communicates with your customers on a variety of issues, including new subscriptions, invoices, and failed payments. One great use of these emails is to include your account management team as a BCC so they can reach out after a failed payment or subscription cancellation. It's a great way to increase engagement with your user base!Continue Reading
One of the key features of Recurly is the top tier support that we provide to both our paid and sandbox user base - and our metrics show it! When you contact Recurly, you're not being routed to a call center. Your ticket doesn't sit in a queue for 2 days only to receive a generic response. Instead, you receive a near-instant response from Angie, Karr, Brad, or myself. Even though our team is very distributed, we're in constant contact with each other starting at 4am Pacific and going well into the evening.Continue Reading
Recurly.js was created to provide secure, PCI compliant transaction forms that are easily embedded into your application. Although these forms were meant to handle common subscription, billing information, one-time transaction scenarios, they are sometimes not enough to cover everyone's workflow.Continue Reading