Bay Area Billing and Payment Engineers Meetup, Feb. 24th.

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Billing Event Payments

Attention all billing and payment engineers and enthusiasts!

Recurly will be hosting the February meeting of the Bay Area Billing and Payment Engineers Meetup Group, and we’d like to extend an invitation to anyone interested in attending. Membership in Meetup or this group is not required. More information about this group is available here.

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Subscription Breeds Innovation

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Billing Marketing & Sales Trends

Consumer expectations are changing the way merchants run their business, and there’s no better example than Dish Network.  Dish CIO John Swieringa’s recent comments on how the company’s IT group “tries to be a source of innovation for the company, not just an IT shop”, highlights innovations occurring around the subscription model and the monetization of content.  The company has worked closely with Recurly to enable agile subscription billing for their exciting offerings at Sling TV.  And, in a short time, Dish’s approach to streaming video has seen great initial success with more than 250,000 sign ups.

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Credit Card Decline Messages: What They Mean, and How Recurly Responds

posted in:
Billing

“Insufficient Funds”, “Invalid Card Number”... phrases that merchants fear most. Especially the mysterious, ambiguous “Declined”.

These are messages that accompany a declined credit card. But the decline is not the end of the road for merchants using Recurly. Our service automatically retries many failed transactions. These retries are frequently successful, recovering otherwise-lost money and preventing subscribers from churning.

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Understand Your EU Pricing Strategy & VAT Registration Options

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Billing VAT Strategy

The joy of taxes! Not only do you have to levy them, you have to report them.  Merchants will be required to register for VAT in all EU countries where they sell a digital service. With VAT, you’ll thankfully have registration filing options, but you may want to review your product pricing strategy before choosing.  

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Prepare for the 2015 EU VAT Rules with Recurly's New VAT Feature

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Billing New Features VAT

If you're a merchant selling digital services to customers in the European Union, then Recurly's new VAT feature will be of special importance.

New VAT ru les effective January 1, 2015 will likely have significant implications for your business.  Recurly has you covered with our new and improved EU VAT feature available on December 15.
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Custom Invoices...with just a few clicks

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Billing New Features VAT

All cash flow begins with the invoice, and today Recurly is making it easier to get paid by providing merchants with the ability to include custom notes in customer invoices.  

Whether it’s terms and conditions or customer notes, you have new flexibility to better communicate with customers. You can preview and edit your notes before creating the invoice.  

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A better customer service experience

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Billing New Features

We’re constantly looking at ways to improve your user experience.  A few months ago, we rolled out some updates to the Accounts, Transactions, and Coupons pages to support faster page loading, searching and sorting.  Once that was done, it was a natural progression to bring the Invoices and Subscriptions pages up to speed as well.  Today, we’re excited to announce that you can now search, filter, sort and see real-time counts on all four pages in the Customer Service section.  

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Get Results: Account Updater for Recurring Billing

posted in:
Billing Subscriptions Best Practices

Results: Account Updater Reduces Credit Card Declines Disproportionately for B2C Merchants

It is no secret that in the world of recurring billing, credit card declines are the bane of your existence. We recommend pursuing all available tactics to ensure that your decline rates are held to a minimum. However, when presented with a range of options, it is also super important to understand where to begin, how to prioritize your efforts, and what to expect. This post describes the result of a pre/post study looking at the results of enabling the Account Updater service to ensure continuity in your recurring billing operations.

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NPR Marketplace Covers Credit Card Decline Impact With Recurly

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Billing Best Practices

As merchants continue to shift their business models towards subscription and recurring offerings, the importance of maintaining continuity in the billing process is reaching mainstream media attention. NPR's Kai Rysdall and Amy Kiley covered the topic in a piece that aired yesterday on Marketplace.

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Pro Tip: How To Handle Declined Transactions

posted in:
Billing Payment Gateway

Declined transactions are easily one of the most common topics that come up in Recurly Support, and for good reason. At first glance it’s not always easy to figure out why a transaction was declined, or what the next steps are to resolve the transaction (if any). Here are a few helpful tips for handling declined transactions:

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