Pro Tip: How To Handle Declined Transactions

posted in:
Billing Payment Gateway

Declined transactions are easily one of the most common topics that come up in Recurly Support, and for good reason. At first glance it’s not always easy to figure out why a transaction was declined, or what the next steps are to resolve the transaction (if any). Here are a few helpful tips for handling declined transactions:

Continue Reading

Payment Pitfalls - Part 1: When Refunds Go Bad

posted in:
Billing Best Practices

In this series, called Payment Pitfalls, we’re going to cover some of the most common mis-steps made by merchants that can get them into hot water with either their merchant acquiring bank, their customers and even the credit card associations themselves. The purpose of this series is to share some of these common pitfalls so that you can avoid making the same mistakes made by many other unwitting business owners before you.

First, let’s define some terms: Merchant (Acquiring) Bank


Continue Reading

The Ever Evolving Payments Landscape

posted in:
Billing Subscriptions

The payments industry is ever evolving. If you think about it, the idea of “online shopping” has only been around for the last 15 years. While it’s come of age quickly, e-commerce is having to do a fair amount to catch up with other forms of innovation that are prevalent online.

There are a few key trends that are getting attention that have a distinct impact on our merchants that look to optimize their web commerce to stay ahead of the next online “fad”.

Continue Reading

Future Billing Trend: Metered Micro-Promotions

posted in:
Billing Subscriptions Best Practices

In February of 2003, London introduced metered billing for cars entering the ‘Congestion Charge Zone’ in Central London. Since then, automatic plate readers identify registered drivers operating within the zone. Then, bills are sent automatically to the owners.

The charges are levied within certain hours to help reduce congestion during rush hour. The immediate result was a 16% reduction in vehicles operating within the designated ‘Charge Zone’. Clearly, the charges influenced the behavior of drivers.

Continue Reading

PayPal comes to Recurly.js!

posted in:
Billing New Features

Continue Reading

Pro-Tips from GDC / Billing for Game Developers

posted in:
Billing Subscriptions Best Practices Event

Continue Reading

Interesting Pattern of Recurly Customer Liquidity Events

posted in:
Billing Subscriptions Best Practices

There is an interesting pattern emerging amongst Recurly customers.

Continue Reading

Credit Card Declines Crush Your Subscriber Economics

Over the past two years, Recurly has developed a unique approach to solving one of the nastiest challenges confronted by ALL businesses with recurring subscription models. Credit card errors and declines.

Continue Reading

Announcing The Recurly Payment Gateway and New Pricing

Over the past two years, we have become increasingly aware that payment gateways have been designed to serve traditional e-commerce (one-time transactions) as their primary use case. In many instances, the features and capabilities needed to process payments on a recurring basis are sorely lacking. We have viewed this as both a challenge and an opportunity.

Continue Reading

Subscriber Economics: Why Customer Retention MATTERS

posted in:
Billing Subscriptions Best Practices

Internet marketing for most companies centers around the economics of customer acquisition. For most companies, it is thought of as a 'one-time event' leading to a conversion or sale. Subscription-based companies have the added benefit of receiving revenue over a longer period of time. In the financial world, a predictable and repeated income stream is called an 'annuity', and there is a very exact method of calculating a 'present value' of an annuity stream.

Continue Reading

Ready to Get Started?

Request a Demo