As designers, we are in charge of our brand's first impression and it’s our responsibility to build trust with our users through consistent brand experiences. This is especially important when designing for the Fintech space, given the sensitivity of the data with which we're entrusted. Many of our challenges as designers are common across industries, but I have found that designing for Fintech has its own unique problems to solve. In this post, we'll highlight some of those challenges and share some quick insights into how to best navigate designing for this industry.Continue Reading
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Recently, Recurly’s Product, Engineering, and Design teams got together to take a fresh look at the Recurly app and consider what changes might delight our customers. Because we know that human beings enjoy having options, we now offer our customers the option to change the sidebar color of their Recurly site. (The sidebar is the section on the left with site navigation links.)Continue Reading
Thanks to all the fantastic feedback we’ve received from customers, we’re putting the final touches on the new Recurly UI design! Your comments have been instrumental in guiding our efforts towards making our interface more intuitive and efficient, and based on your feedback, we’ve made all kinds of improvements. If you’ve recently logged into your Recurly account, you’ve noticed that the updated design has become the default view. If you haven’t had an opportunity to experience the updated look yet, please log in to your account and check it out!
After all of our postings on limiting customer churn, every subscription business must face the fact that your customers will choose to unsubscribe at some point. It happens. However, there are some simple things that can be done to influence the decision-making process as your customers choose to leave you.Continue Reading
Since our earliest days, Recurly has been an industry leader in providing powerful subscription billing tools for our customers. Towards that end, our product roadmap has always been shaped in part by the needs and requests of you, our loyal merchants. For years, we’ve focused on building and refining the core features you need to run your subscription business smoothly. Of course, the user experience has always been just as important to us. So, we have exciting news to share. We've been hard at work on a new look and feel for the Recurly application, and we'd like to give you a sneak peek!Continue Reading
Recently I got the opportunity to give a talk at the Madison+ UX conference. Madison+ UX is a one-track conference in Madison, WI and includes two full days of speakers from all over covering a variety of topics. The event is incredibly well put together by the good folks at Sapling Events and was held at a lovely venue in downtown Madison. I was thoroughly impressed with the whole event and look forward to attending it in future years.Continue Reading
Palettable is a Grunt plugin that reads a set of pre-processed stylesheets (SASS, SCSS, or Stylus) and gathers all color variables. These variables are then formatted as an HTML color palette illustrating each color. Palletable also generates a color theme including complimentary color suggestions for states like mouse-hover and click.Continue Reading
Prior to the release of Sketch 3, my workflow consisted of working within Photoshop, Sketch 2, and within the browser. Needless to say, it was a bit of controlled recklessness.Continue Reading