Welcome to the New Recurly UI!

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UX Design Product Update


Thanks to all the fantastic feedback we’ve received from customers, we’re putting the final touches on the new Recurly UI design! Your comments have been instrumental in guiding our efforts towards making our interface more intuitive and efficient, and based on your feedback, we’ve made all kinds of improvements. If you’ve recently logged into your Recurly account, you’ve noticed that the updated design has become the default view. If you haven’t had an opportunity to experience the updated look yet, please log in to your account and check it out!

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Learning From Hulu's Subscription Cancellation Flow

posted in:
UX Best Practices Design Strategy

After all of our postings on limiting customer churn, every subscription business must face the fact that your customers will choose to unsubscribe at some point. It happens. However, there are some simple things that can be done to influence the decision-making process as your customers choose to leave you.

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Talkin’ about UX Design Jobs in the Midwest

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UX Design

Recently I got the opportunity to give a talk at the Madison+ UX conference. Madison+ UX is a one-track conference in Madison, WI and includes two full days of speakers from all over covering a variety of topics. The event is incredibly well put together by the good folks at Sapling Events and was held at a lovely venue in downtown Madison. I was thoroughly impressed with the whole event and look forward to attending it in future years.

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Building SVG Animations

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Technology UX Design

Recently, Recurly revamped our features pages and with that redesign introduced a series of small animations to add a level of delight to the pages. The majority of the animations use CSS to power them, but a couple use JavaScript. All of them have a trigger powered by JavaScript so that they don't loop and only play when in the user's viewport. There have been several questions about one in particular on the Recover Lost Revenue section, so we felt we would explain how it was built.

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Design workflow improvements with Sketch: Part 1 - Symbols

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Technology UX Best Practices Design

Prior to the release of Sketch 3, my workflow consisted of working within Photoshop, Sketch 2, and within the browser. Needless to say, it was a bit of controlled recklessness.

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Multi-Device Design at Recurly

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UX Best Practices Design

Without a doubt, the mobile landscape is growing. Which means we need to consider the mobile experience for everyone. Since 2007, Smart Phones and Tablet sales have skyrocketed to create that Up and to the Right chart that every business dreams about.

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Introducing Iconography

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UX Design

As you may have noticed, some changes have been happening to recurly.com. Over the past 6 months we have been working to give our website a much-needed refresh. We started with the home page, which served as a jumping-off point to begin introducing a new design and structure to our website. So far these updates have been carried over from the Home Page to our Customers, Case Studies, Gateways, and Pricing pages.

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Why I spent an afternoon on a button

posted in:
Technology Programming UX

Recurly’s marketing website has several buttons on it. When we first developed the pages, we chose to give these buttons some depth in the form of thicker, hard edged box shadows that collapse when pressed.

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The UX of Customer Support

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UX

Though my coworkers at Recurly have probably begun to tire of hearing me say it, my mantra of late is “Everything is UX.” It’s a simple phrase, but it encompasses a great deal.

Simply put, it’s important to remember that every interaction someone has with your product or brand is a user experience -- or what I call “lowercase user experience.” What I’m talking about here is not the discipline of “UX” and all the assumptions that go with it; but instead the literal experience of a user, a person. And as with all experiences, they’re either positive or negative.

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Prioritizing UX: Redesigning Invoices for Simplicity

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UX

If you’ve been reading the Recurly blog lately, you know we’ve been rolling out some updates. Thanks, in part, to the growing design team at Recurly, we’ve updated the marketing website design as well as refreshed the subscription creation process flow. Most recently, with the introduction of manual payments, we rolled out an updated interface to invoices in the application.

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