Thanks to all the fantastic feedback we’ve received from customers, we’re putting the final touches on the new Recurly UI design! Your comments have been instrumental in guiding our efforts towards making our interface more intuitive and efficient, and based on your feedback, we’ve made all kinds of improvements. If you’ve recently logged into your Recurly account, you’ve noticed that the updated design has become the default view. If you haven’t had an opportunity to experience the updated look yet, please log in to your account and check it out!
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After all of our postings on limiting customer churn, every subscription business must face the fact that your customers will choose to unsubscribe at some point. It happens. However, there are some simple things that can be done to influence the decision-making process as your customers choose to leave you.Continue Reading
Recently I got the opportunity to give a talk at the Madison+ UX conference. Madison+ UX is a one-track conference in Madison, WI and includes two full days of speakers from all over covering a variety of topics. The event is incredibly well put together by the good folks at Sapling Events and was held at a lovely venue in downtown Madison. I was thoroughly impressed with the whole event and look forward to attending it in future years.Continue Reading
Prior to the release of Sketch 3, my workflow consisted of working within Photoshop, Sketch 2, and within the browser. Needless to say, it was a bit of controlled recklessness.Continue Reading
As you may have noticed, some changes have been happening to recurly.com. Over the past 6 months we have been working to give our website a much-needed refresh. We started with the home page, which served as a jumping-off point to begin introducing a new design and structure to our website. So far these updates have been carried over from the Home Page to our Customers, Case Studies, Gateways, and Pricing pages.Continue Reading
Though my coworkers at Recurly have probably begun to tire of hearing me say it, my mantra of late is “Everything is UX.” It’s a simple phrase, but it encompasses a great deal.
Simply put, it’s important to remember that every interaction someone has with your product or brand is a user experience -- or what I call “lowercase user experience.” What I’m talking about here is not the discipline of “UX” and all the assumptions that go with it; but instead the literal experience of a user, a person. And as with all experiences, they’re either positive or negative.Continue Reading
If you’ve been reading the Recurly blog lately, you know we’ve been rolling out some updates. Thanks, in part, to the growing design team at Recurly, we’ve updated the marketing website design as well as refreshed the subscription creation process flow. Most recently, with the introduction of manual payments, we rolled out an updated interface to invoices in the application.Continue Reading