Eliminate Payment Friction with Pay with Amazon

It’s never too early to begin planning for the busiest holiday shopping season of the year!  More important than ever, you need to ensure that your online retail website offers the best experience possible for your customers. Providing your customers with a trusted and convenient payment option is essential to that experience. Adding our new Pay with Amazon option to your checkout flow can reduce customer friction and increase confidence.

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Analyzing and Increasing Recovered Revenue for Subscription Billing

In subscription billing, you get paid over time, not up front - so having a stable payment method is crucial. However, credit cards and debit cards, the leading payment methods for subscription billing, often suffer payment declines. Card declines cost you revenue and are a leading cause of customer churn.

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Improve Your Dunning Emails for Subscription Billing

Recurly software uses card updates and automatic retries to recover revenue without intervention by merchants or customers. Recurly recovers an average of 7% of your customer revenue with automatic card updates and automatic retries.

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Reduce Credit Card Declines with Automatic Retries and Dunning Techniques

For many merchants, the #1 feature of Recurly software is the ability to recover revenue and stop churn that would otherwise be lost to credit card declines. 

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PCI DSS 3.1 Standard Released with Immediate Effect

Image courtesy Infosecurity magazine

Recurly is working hard to help educate subscription billing companies about the Payment Card Industry Data Security Standard - PCI DSS. We issued a white paper about PCI DSS V3.0, a recent, comprehensive update to the standard.

Now, right on its heels, PCI DSS Version 3.1 has been released. The new version is effective immediately, but some requirements are future-dated. Recurly customers and others will need to review their system implementations, third-party software, and Internet-connected hardware devices for compliance with the new release.

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Upcoming Changes to the Recurly UI

If you’ve been following the Recurly blog (or if you’re part of our beta testing group), you’ve heard about the ongoing UI Refresh Project. As we get closer to the full launch, we want to take a few minutes to explain what we’re doing and why.

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Identify 'Sneaky' Revenue Churn In Your Subscription Business

Understanding the true cost of subscriber churn is one of the most critical KPIs any SaaS business can measure. Unfortunately, it is not always easy to identify the ‘true’ cost of churn because customers churn in different ways.

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Tune In. Turn On Account Updater. Get More Revenue!


As I described last week, Recurly generates outstanding amounts of recovered revenue for our merchant customers. Account Updater is a key part of this capability. Recurly added Account Updater last May.

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How to Maximize Recovered Revenue in Recurly

Have you seen a lot of discussion on this site about recovered revenue? Recovered revenue is revenue that Recurly “saves” by automatically fixing credit card declines. How do we do it? That’s the subject of a series of blog posts I’ll be writing over the next few weeks.

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If You Only Knew - How Much Your Relative Churn Rate Matters

Churn is one of the most sensitive variables impacting the value of a subscription business. Your business is in a "drag race" with competitors to come out on top. How your churn rate differs from your competitors' can tell you a lot about the relative health of your business and theirs. 

Annuity revenue streams are made more or less attractive by the speed with which they ‘decay’. In the world of SaaS and other subscription models, this ‘decay’ is a powerful reflection of how well you are delivering a service that satisfies your customers over a period of time. Deliver a great product or service and your customers will stick around. If you don’t deliver, your customers leave, and your business becomes less efficient.

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