Meet Recurly at Zendesk Relate

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industry events Zendesk customer experience

Recurly is headed to sunny Miami Beach, Florida to attend Zendesk Relate. If you haven’t heard of it, Zendesk Relate is Zendesk’s global user conference, but it’s not just a conference—it’s a three-day journey that explores the entire customer experience that runs from March 3 - March 5, 2020.

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Recurly’s Account Updater Fights Churn in the Background

Failed transactions are an everyday part of e-commerce. As a merchant, the last thing you want to see is the error message ‘card declined.’ On average, B2C and B2B can expect a failed transaction rate of approximately 11.5%. One of the most common decline reasons is outdated card information. That’s an enormous amount of revenue left on the table for such an easy issue to fix. 

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Time Series Forecasting for Key Subscription Metrics

In a previous blog post, we’ve described the ground-breaking data science work spearheaded by Recurly’s data science team. Since that previous post, we’ve conducted various cutting-edge research projects to address our customers’ needs for data insights. One interesting project uses time series forecasting to predict future subscription volume and MRR (Monthly Recurring Revenue).

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Recurly Is Headed to eTail West

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industry events ecommerce

We are excited to head to eTail West February 24 -27, 2020. eTail is a well-known eCommerce and omnichannel retail conference. 

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Recurly + GoCardless: Helping More Subscription Businesses Reach a Global Audience

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Payment Gateway Integrations GoCardless

One key to converting prospects and increasing cross-border sales is to provide your potential subscribers with the option to use the payment method they most prefer. 

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Payment Gateways and the Complexity of Payments

The realm of payments encompasses a wide range of topics, from fraud and cross-border payments to artificial intelligence, mobile wallets, and compliance. Savvy subscription businesses realize that the payment process is a key element in maximizing their revenue. In fact, how well a business is able to optimize payments can be a significant competitive advantage—along with related data and analytics that can help to illuminate trends and other key insights.

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Addressing Seasonality in Your Subscription Business

Software as a Service—also known as the SaaS model—was one of the earliest adopters of the subscription model concept. There are, of course, a multitude of compelling, strategic reasons to adopt a subscription model based on access rather than ownership: more predictable recurring revenue streams (and compounding revenue); improved subscriber experience and greater subscriber loyalty; access to more consistent data from the confluence of marketing, customer, and billing events; and easier inventory management. 

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Increased Transaction Success and Subscription Scalability: Two New Case Studies From Recurly

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Customer Case Studies

Output is an LA-based company that develops innovative software products for musicians, composers, producers, and sound designers. The company’s focus is simple: groundbreaking concepts, new sounds, and new sources of inspiration.

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Visa’s New Free-Trial Mandate: What You Need to Know

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compliance Visa

To reduce chargebacks for subscription-related charges originating from free trials and similar promotional offers, Visa has released the Free Trial Mandate to provide clearer information to consumers related to these types of charges. Specifically, Visa has mandated that merchants who offer a promotional period that rolls into a paid subscription must abide by the following rules:

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How Recurly Uses Machine Learning to Reduce Transaction Declines

One of the significant benefits of subscription commerce is the amount of data and related insights this model generates compared to one-time purchases. New data related to marketing, payments, and customer lifecycle events is generated regularly, at each new billing cycle. This data is invaluable for gaining insights and making decisions that help you to optimize your business.

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