Strategies to Understand Decline-Rate Data and Reduce Involuntary Churn

In our previous blog post, we summarized the common decline reasons for failed transactions and the messages that the gateway delivers. We also talked about Recurly’s Revenue Optimization Engine which helps recover failed transactions. In this blog, we want to discuss some strategies that subscription businesses can utilize to avoid payment failures in the first place.

Continue Reading

Capturing Value and Managing Change in API Ecosystems

posted in:
API developers

In today’s fast-moving world, software platforms are in a constant state of evolution, and their associated Application Programming Interfaces (APIs) must move along in lock step. Changes and updates often include the launch of new features, in addition to squashed bugs, performance improvements, and security enhancements. As such, it is essential for API providers and consumers to ensure they’re both following best practices related to API updates.

Continue Reading

How Offering Alternate Payment Methods Provide a Competitive Edge

posted in:
Payments mobile payments Amazon Pay

Every business competing in the market today seeks a competitive edge, and one way that subscription businesses gain this edge is by offering multiple payment options. Letting subscribers use their preferred payment method can increase conversions. And preferences differ. In the US and Canada, credit cards dominate ecommerce, but purchasers in other parts of the world favor digital wallets, direct debit, and other payment methods. Demographics also play a role in what payment methods are preferred.

Continue Reading

Essential SaaS Benchmarks for a Competitive Advantage

posted in:
webinar

The competition is coming. By 2020, eighty percent of SaaS players will move to a subscription-based model, which means your success strategies have to evolve—and that includes the all-important fundamental: how your subscriptions are structured.

Continue Reading

Revenue Optimization Engine’s New Machine Learning Model Improves Prediction Accuracy

In a previous blog post, we talked about how Recurly uses machine learning to optimize subscription billing for our customers and prevent involuntary churn. As part of our goal to help our customers maximize their subscription revenue, we introduced the Revenue Optimization Engine in 2018. When a recurring transaction fails, this technology creates a customized retry schedule, so subsequent retries of that transaction have a higher chance of succeeding. This technology is driven by machine learning which relies on models based on Recurly’s incredible breadth of historical subscription data which identifies factors that are highly correlated with successful transaction processing.

Continue Reading

Annual SaaStr Event Recap

posted in:
industry events

Last week, 12,500+ SaaS executives, founders, and venture capitalists came together for the SaaStr Annual 2019 event, the largest non-vendor SaaS conference on the planet. This year, we had a crew of Recurlians who attended, including myself. There were many noteworthy moments during the event. From a Technical Sales Engineer perspective, it was more than just showcasing or selling Recurly's capabilities and the recurring billing challenges that we solve for our customers. I had a chance to speak to people from different backgrounds and with a variety of projects, all looking for solutions that would help them fill in the missing pieces.

Continue Reading

New Research Provides Insights on the SaaS industry

posted in:
metrics SaaS benchmarks Recurly Research

While many statistical trends apply to all subscription businesses, it’s important to also understand the unique challenges different subscription industries face. For example, how best to structure one’s product offerings, what discounts if any should be given to customers willing to commit long-term, and what role does pricing play?

Continue Reading

New Options for Recurly Sidebar Colors

posted in:
Design Recurly UI User experience

Recently, Recurly’s Product, Engineering, and Design teams got together to take a fresh look at the Recurly app and consider what changes might delight our customers. Because we know that human beings enjoy having options, we now offer our customers the option to change the sidebar color of their Recurly site. (The sidebar is the section on the left with site navigation links.)

Continue Reading

Account Hierarchy Enables Parent-Child Billing for Increased Efficiency

posted in:
New Features account hierarchy

Subscription businesses in the B2B realm may have subscribers which are organized into different business entities—for example, a business with multiple locations, an enterprise with multiple business units, or a conglomerate with multiple subsidiaries. In order to bill these subscribers efficiently and accurately, they need to be able to define these “parent-child” billing relationships in their subscription management platform.

Continue Reading

The Value of Utilizing Multiple Payment Gateways

posted in:
Best Practices gateway routing

Subscription businesses that want to optimize their payment process and gain an edge over their competition should consider integrating with a second payment gateway. A second gateway can offer increased operational efficiencies along with a variety of other benefits.

Continue Reading

Ready to Get Started?

Request a Demo

We use cookies for analytics and to improve our site. You agree to our use of cookies by closing this message box or continuing to use our site.
To find out more, including how to change your settings, see our Cookie Policy.