The High Cost of a Payment Gateway Outage

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Payment Gateway gateway failover

At one time or another, most payment gateways experience outages and performance issues. It’s a fact of life that subscription businesses contend with because transaction success directly contributes to maximizing your revenue. 

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How to Create an Effective SaaS Pricing Strategy

Software as a Service or SaaS has been around since the 1960s when the model we know today as “cloud computing” or “SaaS” was simply called a “time-sharing system.” But it wasn’t until the dotcom boom of the 1990s that the SaaS business model took off and CRM, payroll, and accounting software all exploded in popularity. Since then the growth in this industry has been nothing short of astounding - according to Transparency Market Research (TMC), the overall SaaS market will reach $164.29 billion by 2022. 

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Sponsoring a Spark - The Story of a Recurly Intern

Recurly recently partnered with Tridistrict CAPS and their Business & Entrepreneurship program to support students interested in careers in the fields of business and entrepreneurship. This program is a collaboration of three southeast metro-area school districts in Minnesota including South St. Paul Public Schools, Inver Grove Heights Schools, and West St. Paul - Mendota Heights - Eagan Area. 

The collaboration supports a legislative mandate ensuring that all high school seniors graduate better prepared for their next step in life.

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ACH Powered by GoCardless

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Billing compliance Payments ACH GoCardless

 

Recurly’s fastest-growing merchants understand that global expansion is a corridor to new subscriber acquisition and revenue growth. To turbocharge that growth we are continually adding new payment options. 

These payment options support merchants global expansion desires by enabling you to offer the most popular payment methods that your subscribers can use both domestically and around the world.

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Recurly Announces Three New Quantity-Based Pricing Models

In modern business, companies are constantly experimenting with their pricing strategy to support their growth and changing market conditions. In the world of subscriptions, pricing continues to be a focus to optimize revenue and ensure subscribers are getting the value they are paying for. Recurly has enabled our merchants to experiment using different plans with a fixed price per unit. This works well for purchases with lower quantities but leaves the opportunity to discount and upsell subscribers to higher quantities. 

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Annual Subscription Billing Metrics Report

Subscription Billing Benchmark Report 

The unique challenges that come with a subscription business are many. From churn and decline rates to revenue recovery, the obstacles are all too real. Recurly is in the business of making subscriptions a competitive advantage for our merchants and to this end, our business analysts and data scientists at Recurly Research have compiled a comprehensive set of subscription billing metrics in our Annual Subscription Billing Metrics Report. 

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Sell Items in Recurring Subscriptions With the Recurly Item Catalog

Following our Q1 release of the Recurly Item Catalog for easier management of your product and service offerings, we’re thrilled to announce the latest enhancement to our catalog functionality.

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Subscriber Retention and Understanding Involuntary vs. Voluntary Churn

The Importance of Churn

Every e-commerce site should be aware of the importance of churn, and how devastating it can be on a business. Measuring and reducing churn is paramount to successfully scaling your company. While reducing churn is easier said than done, there are standard measures you can take to help reduce it. Fundamentally, churn boils down to your product - how sticky it is and how robust your offering is compared to others in the space. It also has to do with your industry. Some segments, like box of the month, experience higher churn 10.54% than SaaS, which hovers around 4.79%.  

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Hosted Payment Page Upgrades

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Product Update Payments hosted payment pages

At Recurly, we're always working behind the scenes to provide a better user experience for our merchants. Sometimes that comes in the form of a new product or feature release and other times, it comes in the form of a bug fix or an improvement to an existing product or feature. Sometimes, it simply means sprucing up a design aesthetic that's become a tad outdated. It’s been a long time coming and today, we’re happy to announce some upgrades to our existing HPP (Hosted Payment Pages). 

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Managing Subscriber Churn During The Downturn

The disruptive force of the COVID-19 pandemic generated 17 million U.S. unemployment claims by mid-April, with the unemployment rate hovering near 15 percent — the highest since WWII. Record-setting workforce displacement and sluggish government response has left tens of millions of people virtually without funds and having to decide between wants and needs.

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