Author Archive: Neeraj Periwal

Content Marketing Manager
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Ruff Times Before Recurly: How PupBox Fought Churn with Pricing Flexibility

PupBox — like many of its puppy customers — was facing growing pains.

No, there wasn’t any shortage of adorable consumers: the subscription box for puppies (and their human owners) has been a hit since 2013. 

But PupBox did face high churn rates due to its inability to offer subscribers an incentive to sign up for longer-term plans.

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Streamlining Growth and Automating Processes: The Pipefy Story

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Customer Case Studies SaaS Pipefy

“Doers drive change. We empower them.” -- Pipefy video

These six words succinctly describe Pipefy’s mission: to make work easier and faster through workflow automation and organization. Since Pipefy launched in 2015, companies like Volvo, Wipro, Capgemini, and IBM have embraced Pipefy’s powerful platform. Today, Pipefy is used by doers in over 215 countries.

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How LiveChat Grew Revenue and Increased Customer Happiness With Recurly

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Customer Case Studies LiveChat

We’ve all seen those little chat icons that pop up at the bottom of countless web pages, asking if you need any help or want to chat with customer support. 

As it turns out, there’s more to chat support than meets the eye. LiveChat, one of the pioneering providers of online customer service software, has been assembling a complete customer service platform since 2002 in order to help over 30,000 companies manage tickets, create AI chatbots, and keep knowledge in a single place.

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